Chè Khoai Dẻo

Toàn bộ order sẽ được ship sau 7-10 ngày. Order thường sẽ tới sau 3-5 ngày. Khách vui lòng check dựa theo tracking shop provided.

Đổi trả 100% đối với sản phẩm nào có vấn đề trong vòng 7 ngày. Yêu cầu video + hình ảnh thực tế.

Our processing time is 7-10 days. This is the time it takes for us to prepare and package your order before it is shipped.

Once your order is processed, the shipping time is 4-5 business days. Please note that this is an estimate and delivery times may vary depending on your location and shipping carrier.

We do our best to ensure that your order is shipped out as soon as possible. If there are any delays or issues with your order, we will contact you to let you know.

Damages and issues 

Please record a video of your order upon reception and opening and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and send you a new items at no cost. 

WE DO NOT OFFER REFUND/RETURN BUT WE WILL SEND A NEW ITEMS FOR DEFECTIVE OR WRONG ITEMS. 

We are is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

We know how important your order is! We provide our customers with the option to track your package through www.ups.com/tracking. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but we does not hold responsibility for packages that are lost or stolen after delivery. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.